Custom Learning Systems was founded in 1984 by internationally acclaimed and bestselling author Brian Lee, CSP. Brian is known as "Healthcare's Engagement Expert." CLS's mission is to create a world-class patient experience, staff engagement and physician satisfaction.
In 1987, while collaborating with the leadership team at St. Mary's Medical Center in Long Beach, California, Brian had an epiphany about the power and impact of training frontline staff to teach their peers. Brian was convinced that an innovative approach was needed to improve customer service in healthcare. Real organizational change had to be centred around engaging and transforming frontline and management staff.
Check out their new website here: customlearning.com