Customer Satisfaction Guarantee |
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Since our inception, we have been creating the ideal hosting experience, and platform with one common goal: to maintain a reliable service. Based on our historically robust infrastructure, we are proud to guarantee that our up-time will never drop below 99.9%*. A guarantee based on reality... who would have thought?! Service Quality Guarantee  99.9% Up-time GuaranteeIf we fail to provide the promised 99.9% up-time, we will credit your account with a month's hosting costs, as we guarantee an impressive minimum network up-time of 99.9%.  100% Satisfaction GuaranteeYour satisfaction is guaranteed! We will do everything possible to ensure that your are 100% completely happy with your service.  Real PeopleWe guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues
 24/7 Phone & Email SupportAnd when you do contact us, we'll answer your email quickly (e-mail response times generally are under 20 minutes) and pick up the phone quickly (our average hold time is under 5 minutes). |